Basic Troubleshooting Steps:
Check for updates:
- Open your device's app store (Google Play Store on Android, App Store on iOS).
- Search for "Microsoft Authenticator" and check if an update is available.
- Update the app if necessary.
Verify network connection:
- Ensure you have a stable internet connection.
- Try switching between Wi-Fi and mobile data to see if the issue persists.
Restart your device:
- Sometimes a simple restart can resolve temporary glitches.
Advanced Troubleshooting:
- Clear app cache and data:
- Go to your device settings > Apps > Microsoft Authenticator.
- Select "Clear cache" and "Clear data" (be aware this might remove saved account information).
If none of the above steps resolve the issue, contact your Support team or Microsoft support for further assistance.
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